Shipping PolicyLiftgate/tailgate service and residential delivery services for freight-class shipments may require additional charges.
Customers are responsible for selecting the appropriate delivery service when calculating shipping costs during checkout.
If the required liftgate, tailgate, residential, or other special delivery service is not selected at checkout, the shipment may be delayed and additional charges may apply.
LAJDM may contact the customer before shipment to collect any additional applicable delivery charges.
Under normal circumstances, orders placed before 1:00 PM Pacific Time on a business day will generally ship the same business day.
Orders placed after 1:00 PM Pacific Time will generally ship on the following business day.
Same-day shipping is not guaranteed and may be affected by payment verification, product availability, order processing, carrier schedules, holidays, weather, or other circumstances beyond LAJDM's reasonable control.
Out-of-stock items will generally ship within one business day after the product becomes available, subject to payment verification and carrier availability.
If an item becomes unavailable or LAJDM is unable to process or complete an order, we will generally notify the customer by email within one business day after becoming aware of the issue.
Shipping charges are based on the shipping method selected at the time of purchase. Unless otherwise agreed in writing, a delay caused by product availability does not automatically entitle the customer to a shipping-price adjustment.
LAJDM currently ships within the 48 contiguous United States.
For fraud-prevention and payment-security purposes, LAJDM may delay, hold, or cancel an order if the billing, shipping, payment, or customer information cannot be reasonably verified.
Large or heavy products, including engines, transmissions, and other freight-class items, may be shipped by freight carrier.
The customer is responsible for providing an accurate and accessible delivery address and for ensuring that the delivery location is suitable for the size and weight of the shipment.
Customers should ensure that the delivery location has appropriate access for the freight carrier.
If special equipment or services such as a liftgate, residential delivery, appointment delivery, or other special handling is required, the customer is responsible for selecting or arranging the applicable service and paying any applicable additional charges.
Customers must inspect the shipment and packaging as soon as possible upon delivery.
Before accepting a freight shipment, customers should inspect the packaging for visible damage.
If visible damage is present, the customer should:
Customers should retain all packaging materials until the shipping issue has been resolved.
Failure to document or promptly report visible freight damage may make it more difficult to pursue a claim with the carrier and may affect the handling of the claim.
LAJDM will reasonably cooperate with customers and carriers in investigating documented shipping damage.
Carrier delivery dates and transit times are estimates and are not guaranteed unless LAJDM expressly provides a written guaranteed delivery commitment.
LAJDM is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, weather, natural disasters, holidays, road closures, labor disruptions, mechanical problems, incorrect or incomplete addresses, failed delivery attempts, or other transportation-related issues.
A shipping delay does not automatically constitute a product defect or entitle the customer to a refund of the purchase price.
A tracking number or shipment reference will generally be provided to the customer by email after the order has shipped.
Tracking information may take some time to become active after the carrier receives and scans the shipment.
For freight shipments, the tracking or PRO number may be used to track the shipment through the applicable freight carrier.
Customers are responsible for monitoring tracking information and being available to receive freight deliveries when required.
Depending on the shipping method and carrier, delivery may be confirmed by tracking information, proof of delivery, signature, photograph, delivery scan, or other carrier records.
Customers should retain delivery documentation and inspect the product promptly after delivery.
For high-value freight shipments, LAJDM may require a signature or other delivery confirmation.
Unless otherwise stated in writing by LAJDM or required by applicable law, the customer is responsible for shipping and freight charges associated with returning a product.
This may include:
Any refund or deduction will be handled in accordance with LAJDM's Refund & Return Policy and applicable Warranty Policy.
Where a product is determined by LAJDM to be covered by a valid warranty, the applicable Warranty Policy will control the treatment of return shipping and other warranty-related expenses.
All returns require a valid Return Authorization (RA) number issued by LAJDM before the product is returned.
Customers must contact LAJDM and obtain an RA number before shipping any product back.
The RA number must be clearly marked on the outside of the package or shipping container as instructed by LAJDM.
Returns received without a valid RA number may be delayed, refused, or returned to the customer.
Customers must include a copy of the original invoice or other requested order documentation with the returned product.
Obtaining an RA number does not automatically mean that a refund, exchange, replacement, or warranty claim has been approved. The returned product may be inspected before a final determination is made.
Products returned to LAJDM must comply with the applicable Return/Refund Policy and Warranty Policy.
Engines, transmissions, and other automotive parts must be returned complete and in the condition required by the applicable policy.
LAJDM reserves the right to deduct applicable charges from an approved refund when a returned product is missing components, damaged, modified, disassembled, improperly packaged, or otherwise does not meet the applicable return requirements, to the extent permitted by law.
For questions regarding shipping, freight delivery, tracking, or returns, please contact LAJDM:
Phone: 1-310-952-9881
Email: [email protected]
Website: www.lajdm.com
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