RETURN / REFUND POLICY
Unless otherwise required by applicable law or expressly approved in writing by LAJDM, refused, canceled, or returned orders may be subject to a 25% restocking fee calculated from the original item purchase price.
The customer is also responsible for applicable original shipping charges and return freight charges incurred in sending the product back to LAJDM.
The restocking fee and shipping charges may be deducted from any approved refund.
Cancellation requests are not considered approved until LAJDM confirms the cancellation in writing. If an order has already been processed, shipped, or otherwise prepared for shipment, additional return or freight charges may apply.
Customers must inspect all packages and products immediately upon delivery.
Any visible damage to the packaging or product should be documented with photographs and reported to the shipping carrier and LAJDM as soon as possible.
Where applicable, customers must follow the carrier's procedures for reporting and documenting freight damage.
LAJDM will reasonably cooperate with customers and shipping carriers in investigating documented shipping damage. The customer's failure to properly document or promptly report shipping damage may affect the ability to pursue a claim with the carrier.
Unless expressly stated otherwise in writing by LAJDM or required by applicable law, LAJDM does not reimburse or assume responsibility for:
Customers are responsible for confirming that a product is suitable for their vehicle and intended application before installation.
Returns will not be accepted, and warranty or refund claims may be denied, when an engine, transmission, or other part has been:
These restrictions do not apply to the extent that applicable law prohibits such limitations.
Unless otherwise stated in writing by LAJDM or required by applicable law, approved returns must be received by LAJDM within 30 days of the original purchase date.
The customer is responsible for ensuring that the returned product is properly packaged and protected during transportation.
Returned products must arrive in substantially the same condition in which they were shipped by LAJDM, except for ordinary handling necessary to inspect the product.
All returned engines, transmissions, and other parts must be complete and include all components, accessories, hardware, and other items originally supplied with the product.
If a returned product is missing components or has been damaged, modified, disassembled, or otherwise altered after shipment, LAJDM may deduct the reasonable cost of the missing or damaged items from any approved refund, to the extent permitted by applicable law.
LAJDM may inspect returned products before approving a refund, exchange, replacement, or warranty resolution.
No refund, exchange, replacement, or other resolution is considered final until the returned product has been received and inspected when inspection is required under the applicable policy.
Once an approved return has been received and inspected, LAJDM will determine the applicable refund amount in accordance with this policy and any applicable warranty or return terms.
Approved refunds will generally be issued to the original payment method.
Refund processing times may vary depending on the customer's bank, credit card company, payment processor, or other financial institution.
Customers are not entitled to receive both a refund from LAJDM and a chargeback or other payment reversal for the same transaction.
If a customer receives a refund after initiating a payment dispute, the customer must notify the applicable card issuer or financial institution of the refund as appropriate.
Nothing in this policy is intended to waive, exclude, or limit any consumer right or remedy that cannot legally be waived or limited under applicable federal or state law.
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